WORLD WIDE SHIPPING WITH TRACKING
We always aim to ship your order as soon as possible. From our shipping date, delivery times are in general as stated below:
Sweden: 2-3 working days
EU and Norway: 3-7 working days
Rest of the world: 5-10 working days
All items are sent from Sweden using Postnord.
For orders outside of EU, local taxes and/or custom fees may apply.
The shipping costs are:
Sweden: € 5.50
Rest of the world: € 10.50
14 DAY RETURN POLICY
Please note, all DIGITAL PDF patterns are non refundable.
If you need to return your PAPER pattern order for any reason, we'll happily provide you with an exchange or full refund. We offer a 14 day return policy on your order, based on the date you received your product. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You have the right to open the outer package to look at the goods. The item being returned must be unused, in full, unopened original packaging and undamaged. We do not accept returns due to change of heart on any cut pattern.
To return your product, you first get in touch with us at hello@theassemblylineshop.com to get further instructions and address details. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
DAMAGED ITEMS
If an item is damaged we cannot accept returns on used patterns.
If you have received damaged or faulty goods, please notify us at hello@theassemblylineshop.com within 7 working days of receipt of your order.
Where possible we will try and replace your purchased item, if this is not possible we will issue a full refund including shipping costs. You will be refunded by the original method of payment.
We will reimburse any delivery costs you incur returning the item to us so please retain proof of postage.
To return your product first get in touch with us at hello@theassemblylineshop.com to get further instructions and return address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
For more details read our full Terms & Conditions.